Many things come to mind when someone says “concierge.” If you hear the word “front desk,” you might think of a doctor’s office. But office buildings and apartment buildings are where concierge/front desk security agents most commonly use them. They keep an eye on the people who live in the facilities and their activities. To help visitors, they use their good communication skills and training in customer service to help them. So that they can answer questions about the hotel in person and over the phone, people who work at the hotel must know about its facilities, services, rates, and rooms. Concierge security is a unique way to keep your business safe. It can cover a lot of ground at once. If you don’t know what concierge services do or what concierge means for your business, here are some essential things concierge security can do for you.
If there are people or things that aren’t right, they report them right away. They also help guests learn about the hotel’s rules and security procedures, and they make sure that everyone follows them at all times, no matter what.
They act as “covert security guards.”
They are dressed in the hotel’s official uniform and always behave to reflect its quality. They can do security checks and other things without alerting the suspected criminals because they don’t have to dress as a security officer to do them.
Taking care of the reception
With the help of concierge security, you don’t need to have separate receptionists to answer your phones or help you with face-to-face help. Your security professionals can do all the things that need to do in front of the house, so they can stay busy when there aren’t any security issues to keep an eye on. People who come to your home will be greeted by your concierge security, giving them a clean first impression.
They check the mail and packages that send to the hotel.
People who work as concierges are also the first to talk to couriers and people hired to do work for the hotel. They followed the same rules when they got packages and mail, recorded, delivered, and ensured they reached their destination on time. Some people work as concierges who could get some training to tell when there are suspicious packages and report them.
Putting your business on display
When you’re not around, concierge security sets the tone for your whole company. With tight security and a sound check-in system, an organized front desk sets the bar high for the rest of your tour. They won’t just keep an eye on your drone security footage or alarm systems. They’ll learn your business language so they can be like you.
They are in an excellent place to deal with emergencies.
The concierge staff is the best person to tell guests about the hotel’s security procedures because people think of them as their primary source of information about the hotel. If they adequately train, they can also give basic first aid to sick people, deal with security issues, and help people get to the emergency exits if there is an evacuation.
Conclusion
Your concierge staff is essential because they help guests tell them about your high-quality service. Having a concierge who rains in security management will help you find threats early on and deal with them before they worsen and make your guests unhappy. It ensures that your hotel’s rules and security procedures follow and that your guests have a good time there.
For Metro guards, good customer service is one of their main goals. We offer concierge security services that can take care of things like monitoring security systems, patrolling common areas, responding to emergencies, preventing internal theft, and other essential security tasks. Contact us now, and we’ll demonstrate how we can work together to ensure the safety and well-being of your visitors.
