Several B2B organizations are now taking their business online to take advantage of new opportunities and boost sales. Businesses are continuously looking for ways to streamline their operations and become more efficient. B2B eCommerce for Epicor Prophet 21 has helped them easily manage all aspects of their business. The following are the benefits of having B2B websites that are tightly integrated with Epicor P21-
- Help to automate the process- Without Epicor P21 integrations, businesses have to spend a lot of time doing several tasks manually. The data entry tasks are boring, prone to errors and do not add any value to an organization. The integrated B2B websites derive all the inventory and pricing information from Epicor P21 systems. There is no need to set up pricing and update inventory manually on the websites. Automation of these processes helps businesses in saving time which can then be utilised to focus on income generating and other growth activities. Time saved, thus, equals substantial cost savings.
- Display accurate inventory at all times- The first step to enhancing the satisfaction levels of the business customers is to ensure the B2B websites display correct inventory and price information at all times. Consider a case where a business customer places an order on the website but the product is out of stock. The order gets cancelled as a result of an inaccurate display of information on the website, thus, leading to a poor customer experience. The business not only loses a customer but also earns a bad name. The B2B eCommerce for Epicor (Prophet) P21 help to overcome this challenge by allowing the customers to view real-time accurate inventory and accordingly place their orders.
- Eliminate the possibility of errors- Epicor P21 has all the inventory and pricing information. Pricing and quantity limits may vary for different business customers. A specific product may be limited to a few. The automatic information exchange between e-commerce platforms and Epicor P21 systems negates the possibility of errors and makes it possible to provide a personalised experience to customers. The Customer-specific details become visible only after an individual log in.
- Easy order-fulfilment-eCommerce for Prophet 21 makes it possible for the back office teams to easily and quickly process the orders. The customers feel happy and satisfied as they receive their orders on time and without any mistakes.
- Enhance the efficiency of staff members- Sales team no longer needs to spend hours answering the customer’s queries and confirming their orders. All the orders are placed through the B2B websites and are automatically imported into Epicor P21 systems. The back office team doesn’t have to manually prepare the list of orders, thus, increasing their efficiency. Any changes made to pricing and inventory is automatically updated on the e-commerce platform as well.
Summing up B2B e-commerce is the need of the hour that can help businesses grow, and increase their sales and profits. Its Integration with Epicor P21 can further help businesses to organise their operational workflow and improve their efficiencies.
